DJI values customers' personal data, and our DJI Privacy Policy tells our customers what information we collect, how and when we collect it, how we use the collected information and with whom we might be compelled to share that information.
Some recent news stories have claimed DJI routinely shares customer information and drone video with authorities in China, where DJI is headquartered. This is false. A junior DJI staffer misspoke during an impromptu interview with reporters who were touring the DJI headquarters; we have attempted to correct the facts since then, but inaccurate stories are still posted online.
We want to emphasize that DJI does not routinely share customer information or drone video with Chinese authorities — or any authorities. DJI posts our extensive privacy policy online at www.dji.com/se/policy to be transparent about what information we collect and how we use it. When we consider offering new products and services, we always make sure they comply with the privacy policy and the expectations it creates for our customers.
DJI complies with national laws wherever we operate, and we urge our customers to do the same. If one of our drones is implicated in a potentially illegal flight, authorities in any country may seek flight data information from us as part of their investigation. Like other tech companies around the world, we would consider only valid legal requests on a case-by-case basis and would provide information if we believed it was necessary to comply. Unless a customer has chosen to sync flight data via the DJI GO app or sent the aircraft back to DJI, we would have no flight data to provide. The policy is the same for requests from authorities in China, in the U.S., in Europe, and anywhere else in the world.
When you fly a DJI drone, nobody but you can see the live video feed or the recorded video it generates — unless you decide otherwise.
If you want to share your videos or photographs with the world, you control that decision, the platform you wish to use, and the audience that gets to see it – from privately sharing a video file with a friend to posting it online for the world to see. DJI cannot, and we believe should not, access your live feed, the video files on your drone’s memory cards or the video files on your phone or tablet connected to the flight controller. Since we cannot access it, we cannot provide it to anyone else – even with a court order or another valid legal demand.
Any claims to the contrary are false.
We make our privacy policy readily available to ensure that everyone who uses our technology – or considers using it – will feel comfortable about how we treat their information. We encourage anyone with questions to write us at pr@dji.com for a clear and straightforward answer.
