Comprehensive Protection for DJI Products
DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products [1] with coverage for a range of accidental damages and natural wear.
Online Customer Service
Monday - Sunday: 6:00 - 18:00 (PST/PDT)
Need assistance? We’re here to help!
Multiple Exclusive Benefits
Two Options for Full Protection
| DJI Care Refresh | 1-Year Plan | 2-Year Plan |
|---|---|---|
| Service Period | 1 year | 2 years |
| Number of Replacements | 2 (including 1 for Flyaway Coverage) | 4 (including 2 for Flyaway Coverage) |
| Official Warranty | 1 year | 2 years |
| Renewal | Supported | Supported |
| DJI Care Refresh | 1-Year Plan | 2-Year Plan |
|---|---|---|
| Service Period | 1 year | 2 years |
| Number of Replacements | 2 | 4 |
| Official Warranty | 1 year | 2 years |
| Renewal | Supported | Supported |
Service Process
When you need to replace your device, DJI Care Express (data analysis and replacement for flyaway cases are currently not supported) sends the replacement product back to you faster. For other scenarios, you can request service.
DJI Care Express (Exclusive Channel)
Register Case
Register your case for fast replacement (currently unavailable for data analysis or flyaway cases).
DJI Care ExpressPay Replacement Fee
Pay the listed replacement fee.
Send Damaged Product Back
We will send the replacement immediately upon receiving the damaged product.
Receive Replacement Product
Enjoy free shipment of your replacement product.
Request a Service
Send Your Product Back
Send the product back (if applicable).
Wait for Service to Complete
After we receive your product, it normally takes five working days to proceed.
Receive the Product
Enjoy free shipment of your repaired or replaced product.
Supported Products
DJI Air 3S
Osmo Action 5 Pro
DJI Neo
DJI Avata 2
DJI RS 4 Pro
DJI RS 4
How to extend DJI Care Refresh?
If you have purchased DJI Care Refresh for your product, you can extend the service with DJI Care Refresh (1-Year Plan) at DJI Store within 15 days after the current service expires. You can extend up to three years.
Note:
1. DJI Care Refresh (2-Year Plan) is currently unavailable upon renewal.
2. DJI Neo does not support DJI Care Refresh renewal.
* DJI Care Refresh 2-Year Plan only supports certain DJI products. Please refer to availability information at https://store.dji.com/.
* Flyaway Coverage, Exclusive Repair Discounts, Rewards for Safe Use, Factory Maintenance, and International Warranty Service are only available for select DJI products. Please refer to the Terms of Service or visit our FAQ page for complete details.
[1] Please refer to Supported Products for information regarding specific supported models.
[2] Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
[3] Please refer to the Terms of Service for specific parts.
[4] Enjoy 15% off for repair when the charge is within a specified range. Please refer to the Terms of Service or visit our FAQ page for complete details.