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DJI Care Pro is specially created to provide comprehensive protection for high-end DJI imaging equipment, allowing you to use with peace of mind.
DJI Care Pro provides the following tailor-made and comprehensive services:
| Service Details | Supported Product | 1-Year Plan | 2-Year Plan |
|---|---|---|---|
|
Product Accidental Damage (hereinafter “Unlimited Number of Free Repairs”)
For accidental damage to DJI products during their normal use within the coverage period of DJI Care Pro, you are entitled to free repair services to the extent of the coverage in the form of reduction of the coverage limit. The repair and labor costs incurred within the coverage limit* will be borne by DJI. |
DJI Ronin 4D, DJI Inspire 3 |
Unlimited within the coverage limit |
Unlimited within the coverage limit |
| Battery Replacement Within the service period of DJI Care Pro, for any damage to the battery in the DJI Inspire 3 package during normal operation, free battery replacement is provided by DJI, provided that the aircraft and battery in the package are returned to an official DJI authorized service center within the validity period of this Agreement. |
DJI Inspire 3 | Two free replacements for new batteries each year | Four free replacements for new batteries in two years |
|
Flyaway Coverage An additional flyaway service fee is required. |
DJI Inspire 3 | One Flyaway replacement in one year | Two Flyaway replacements in two years |
|
Factory Maintenance Please click here to see the maintenance service list. |
DJI Ronin 4D, DJI Inspire 3 | One Factory Maintenance per year | Two Factory Maintenance services in two years |
|
Official Warranty
Free repair service is provided by DJI if the covered parts are malfunctioning due to non-user error while DJI Care Refresh is within the validity period. |
DJI Ronin 4D, DJI Inspire 3 | Covered parts are eligible for official warranty when 1-Year Plan is within the validity period. | Covered parts are eligible for official warranty when 2-Year Plan is within the validity period. |
* Rewards for Safe Use provided for first purchase: If the DJI product has not used a replacement service during the term of validity of DJI Care Refresh purchased for the first time, an additional 1-year extended warranty service will be provided for your product after the current DJI Care Refresh expires.
① First Purchase: The service plan can be purchased if the product meets one of the following criteria
· Brand new and un-activated product;
· Aircraft or gimbal product activated within 48 hours;
· Handheld product activated within the last 30 days;
② Renewal: Renew the service plan if meeting all the criteria:
· DJI Care Pro is purchased and one of the following criteria is met:
-DJI Ronin 4D 4-Axis Cinema Camera 6K/8K Combo: Renew DJI Care Pro (2-Year Plan) once.
-DJI Inspire 3:
If DJI Care Pro (1-Year Plan) is purchased at the first time, DJI Care Pro (1-Year Plan) can be renewed up to three times.
If DJI Care Pro (2-Year Plan) is purchased at the first time, DJI Care Pro (1-Year Plan) can be renewed up to twice.
· DJI Care Pro purchased has not yet expired or expired within 15 days.
If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.
DJI Ronin 4D series: Main body, gimbal and camera, base plate, LiDAR Range Finder, hand grips (with extended control sticks), High-Bright Main Monitor, TB50 Battery Mount, TB50 Intelligent Battery, PROSSD 1TB*, and PROSSD Mount;*
* The PROSSD 1TB and PROSSD Mount are only covered by the Free Repair within Coverage Limit service for the DJI Ronin 4D-8K combo. If you have purchased the DJI Ronin 4D-6K combo, the Free Repair within Coverage Limit service will not cover the PROSSD 1TB or PROSSD Mount since these components are not included with your product.
DJI Inspire 3: Inspire 3 Aircraft, Zenmuse X9-8K Air gimbal camera and its attached lens, RC Plus (Inspire 3), ROSSD 1TB, Inspire 3 Foldable Quick-Release Propellers (Pair), and Inspire 3 Gimbal Rubber Dampers.
The coverage limit, that is, the amount as set out in the Service Agreement you received, shall prevail. Please click here to see the specific rules.
In any case, the repair costs borne by DJI Care Pro shall not exceed the coverage limit as set out in your Service Agreement . The proportion of repair costs in excess of the coverage limit shall be borne by you.
For DJI Ronin 4D, you may use the free repair services at any officially authorized DJI Care Pro service center globally. The governing rules and the service terms and conditions are subject to the country or region in which you apply for DJI Care Pro.
For DJI Inspire 3, DJI Care Pro is only available in the countries or regions selected at the time of purchasing DJI Care Pro.
To make sure that your aircraft can use the flyaway coverage service, the DJI account needs to be bound with the aircraft, and the remote controller bound with the aircraft.
Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.
If a flyaway occurs, only the owner of the bound account can apply for the flyaway coverage service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.
Therefore, in order to use the flyaway coverage service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
For the aircraft that is not associated or bound or either association or binding is cancelled once done, you will not be able to apply for relevant flyaway coverage services.